We guarantee your satisfaction. All of our products come with a 14 day guarantee and Scrumpymacs Ltd 90 day RTB warranty unless an additional extended warranty has been purchased. You can cancel your order at anytime, contact us on 01473 680100. Please keep all original packaging until you are sure you are happy with supplied equipment

If you wish to return any equipment within 14 days, because you are not satisfied or the equipment supplied is not suitable, please call 01473 680100. Note: Carriage costs are not refundable.

A member of the support team will issue you with a returns number which you will need to mark on the outside of the box. If you are unable to arrange transport yourself we can provide this service, (at our standard carriage rates) and arrange to have the equipment collected. As soon as we receive the equipment and check that everything has been returned in good working order, depending on your payment method either your PayPal , credit card or bank account will be re-credited or a cheque will be raised and posted.

Returns will not be accepted if there has not been a returns number issued.

If within the first 90 days of purchase, for any reason you experience a problem with any of the equipment we have supplied you please call 01473 680100 and ask to speak to a member of our technical team, who will talk you through any problems. Should the problem be hardware related you will be issued with a returns number and an advance exchange unit will be shipped out to you, when the new unit arrives repackage the faulty one in the box and our courier will swap out the unit

Please be aware that if the equipment is incorrectly packed and transit damage arises we will not be in a position to offer a refund.

Should we be unable to supply an identical model you will be offered a comparable replacement or a full refund.

If you experience any problems outside of the 90 day warranty period please do not hesitate to call us. If we can help we will. We do not consider you a customer only until the warranty expires.

REACHING US

If you need to reach us, please email us on admin@scrumpymacs.co.uk, alternatively, you can call on 01473 680100 (International +44 1473 680100) or write to us at

ScrumpyMacs Limited
Unit 2A,
Riverside Industrial Park,
Rapier Street
Ipswich,
Suffolk
IP2 8JX